Policies

Customer Account Number:
Customer account numbers are assigned with your first order. Please reference this number on all correspondence and phone calls for faster and more efficient service.

Place Order: Customer service representatives are available M-F from 9 a.m. to 5 p.m. Central Standard Time. Orders can also be placed by fax at 918-584-6953, mailed to 1333 E. 4th St. Tulsa, OK 74120 or by the web at www.omnilighting.com.

Pay Method:
You can provide payment for your order by using one of the following methods:
AMEX, MasterCard, Visa and Discover

Ship Method:
Most stock orders are shipped via your choice of UPS or U.S. Postal Service within 48 hours of the time your order is received. Shipping charges are pre-paid and then added to your invoice.

Rush Order:
Orders are usually processed within 24 hours of when they are received. For faster order processing, you can request a rush on your order. A nominal rush charge of $20 per order will be added to your invoice. Just let us know when you place your order.

Return Order:
If you aren’t satisfied with a stock order, feel free to return it within 30 days. Please call for an authorization, and we will be happy to process a prompt replacement, refund, or credit. (Returns on special orders or customized product are not accepted.) Pack the item to ensure safe return shipping. Include a copy of your original invoice, packing slip or a detailed note with explanation for return. Return the shipment to us at 1333 E. 4th St. Tulsa, OK 74120.

Damage, Shortage and Loss Claim:
Inspect all shipments carefully before accepting from the carrier. If damage or shortage exists, do not accept shipment until the shipping agent notates the extent of the damage or shortage. Notify us within 10 days of any damage or shortage and we’ll provide you information on how to process the claim. Do not refuse delivery as this only creates more steps in resolving the issue.

Privacy Policy
We do not sell or give out customer account information to other companies.

Security:
You can feel completely secure when ordering from our site. We use a technology called Secure Sockets Layer (SSL), which encrypts sensitive information before it is sent over the Internet.